Bookings can be completed within 12-24 hours, pending the verification and cooperation of both parties involved.

We accept all major types of credit cards (Visa, Mastercard, American Express, Discover) and digital payment platforms (PayPal, Apple Pay and Google Pay). Please note that full payment is required for booking.

You can withdraw your request, but reservation dates are often fixed. If you need to extend your reservation those options may be available. If you require to change a reservation in progress, please contact support@roomgone.com.

You can cancel a pending reservation still in progress via your account dashboard. If you need assistance please contact support@roomgone.com.

You can login to Room Gone and check your reservation status.

You will be charged in full for your reservation upon a successful booking. Upon check-in, you will need to provide the hotel with an additional credit card for incidentals.

If you leave something behind, contact the property/business where you believe the item was lost. Room Gone is not the appropriate party for this request.

Room Gone allows you to sell your hotel reservation without providing any personal information to the public. Room Gone acts as a third party to keep your sensitive information secure. Furthermore, we change the name on the reservation for you, so you remain anonymous to the buyer. Your privacy protection and security are our main priority.

It’s easy to sell your room through Room Gone. Simply create a profile, upload your room information, and send us a copy of your confirmation from the hotel.

This is a personal preference, but we recommend reviewing market rates for other rooms or similar properties available elsewhere. If the hotel is sold out, and there is increased demand, an opportunity to make a significant profit selling the room exists. Your listing price can always be modified after posting if you’d like to make an update.

Since we personally verify every listing, there is a chance that you may not have provided enough information for us to guarantee that your reservation is legitimate. If you feel we have made an error, please contact us and we will work to resolve it. Furthermore, if your reservation is submitted too close to the check-in date, it may not be eligible for listing.

All of our transactions are authorized by our secure payment system. Buyers make the payment for their reservation up front and sellers are notified once a sale has been made via email. The payment is held by Room Gone using PayPal, where it sits untouched until 10 days after the date of check out. At this point, the funds are released to the seller.

Sellers can set their payment methods and request payments once funds have been released to their Room Gone account.

Taxes and fees are included in the room price (the price you will see on the listing). Taxes are standard for the hotel’s city/state. Hotel’s will require additional credit card upon checkin for incidentals.

Room Gone specialized in securing hotel rooms for popular events worldwide. You will find access to hotel rooms that are typically difficult to find or sell out quickly, like those for the Super Bowl, Coachella, Tomorrow Land, etc.

We accept all major types of credit cards for reservations or PayPal. Please note that full payment is required for booking.

Even though our reservations have already been secured, we may be able to extend the dates/length of stay for the reservations you see on the site. If you would like to make a change, please contact Room Gone directly to see about extending your stay.

We currently only accept bookings through our online platform. If you need support along the way please contact support@roomgone.com.

No, the hotel will need an additional credit card on file for incidentals such as room service or other amenities that you use during your stay.